Microsoft Dynamics 365 Customer Engagement (CE) is a part of the Microsoft Dynamics 365 suite focused on managing customer relationships and enhancing customer experience. It includes modules for sales, customer service, marketing, and field service, enabling businesses to build and nurture customer relationships, drive sales growth, and deliver exceptional service. Dynamics 365 CE leverages AI and data analytics to provide insights and automate processes, helping businesses personalize interactions and improve customer satisfaction. It seamlessly integrates with other Microsoft products like Office 365 and Microsoft Azure, offering a unified and efficient solution for customer relationship management.
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